IT Processes

IT support at a higher level

Management, employees - are they happy with IT? It's much easier with BeeOffice. First of all, the Service Desk module is a ready-made platform for managing IT requests, making life easier for both employees and IT professionals. Other functions allow you to manage your company's hardware and licenses. Finally - with BeeOffice, you can record and account for the time spent on individual IT projects. Browse through the list of ready-to-use modules related to IT case management, choose what interests you - and add it to the quote.

Functionalities

IT Service Desk

User-friendly tool that enables employees to submit IT requests and track their status. The IT team can efficiently assign the appropriate specialists to handle requests and generate reports on response times and user satisfaction. This streamlines and accelerates the resolution of IT issues.

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Equipment

BeeOffice gathers in one place information about the equipment used by employees, their issue and return history. Additionally, it allows you to generate and print issue and return documents for specific devices.

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IT Licenses

BeeOffice comprehensively supports license and subscription management. The application stores a list and number of licenses for a given software available in the company.

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Authorizations

BeeOffice supports the management of access rights to IT applications and sensitive information, such as personal data records.

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Schedule: duty planning

The schedule supports the planning and accounting for employee working time dedicated to tasks beyond standard working hours.

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Schedule: project accounting

Every company that carries out projects would want an easy way to account for the time spent on a project – whether internal one or for an external client.

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Schedule: absences and activities

The Schedule in BeeOffice is a clear tool for employees’ activity management . It allows checking employee availability (e.g., an overview of planned absences and business trips) and changes in scheduled working hours.

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Forum

Accounting or HR announcements... or a private bulletin board. Access for all or selected users. BeeOffice Forum is a simple, universal mechanism for sharing information between employees.

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Infobox

Requests waiting for approval, information about changes in the status of issues. Everything in the form of a clear and clickable list. A click, approval and the matter is settled.

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Tailor-made functions

BeeOffice is based on BeeOffice Framework – a flexible development environment that enables the creation of intranet and internet portals for businesses.

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